Right of withdrawal
You have the right to cancel your contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
In order to exercise your right of withdrawal, you must inform us (TANDEM Hamburg Internationale Sprachenschule e.V., Tel.: 040-38 19 59, Fax: 040-389 26 24, E-Mail: email@example.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of your withdrawal
If you withdraw from this contract, we must refund all payments we have received from you without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
TANDEM Hamburg 1.6.2016
The withdrawal policy is available here for download as a PDF.